FAQ

q Why are my business emails going to the spam folder?

  • Emails typically land in spam due to missing authentication records or poor server reputation. eHostAsia eliminates this issue by enforcing strict SPF, DKIM, and DMARC protocols for every domain we host. Unlike shared hosting environments where “noisy neighbors” can ruin your reputation, we actively monitor our IP health to ensure your messages hit the Inbox, not the Junk folder.

q Is eHostAsia safer than using free email like Gmail or Yahoo?

  • Yes, because eHostAsia provides a private, ad-free environment where you are the customer, not the product. Free email services often scan message content to target advertisements. eHostAsia ensures data sovereignty and privacy, meaning your internal business communications are encrypted and never analyzed for marketing purposes.

q Will I lose my old emails if I switch to eHostAsia?

  • No, eHostAsia offers seamless migration services to ensure zero data loss. We utilize IMAP sync technology to transfer all your existing folders, contacts, and calendars from your previous provider (whether it is Google Workspace, Office 365, or cPanel) to our secure servers before the final switch-over, ensuring your business operations never skip a beat.

q Can I use Outlook, Apple Mail, or my phone to access my email?

  • Yes, eHostAsia fully supports standard email protocols including IMAP, POP3, and SMTP. This means you can access your secure business email on any device or client—including Microsoft Outlook, Apple Mail, Thunderbird, and iPhone/Android apps—while keeping everything synchronized in real-time across all your devices.

q What happens if the email server goes down?

  • eHostAsia mitigates downtime through redundant infrastructure. We operate on a high-availability network architecture where, if one server node experiences issues, traffic is instantly rerouted to a backup node. This allows us to maintain industry-leading uptime, ensuring your business remains reachable 24/7/365.

q Can I avail of your managed DNS and email services even if my domain was registered elsewhere?

  • Absolutely. This is the usual setup of our clients. You just need to change and point your domain nameservers to ours.

q Can I use your email service even if my website is hosted elsewhere?

  • Absolutely. You can have your website hosted by another provider and still use our email service.

q Can we avail of your Archiving Service even if our email is not hosted by eHostAsia?

  • Yes, we can provide Email Archiving service even if your email is hosted elsewhere.

q What's the minimum contract for your email services?

  • Our email service is on a monthly subscription. We don’t force our clients to sign up for one year just to secure their business. We strive to keep our email services secure and up and running 100% of the time. It’s the only way to win their trust and make them stay.

EMAIL HOSTING IS OUR BUSINESS

Avoid the time and cost of managing your in-house or cloud email servers. Stop tying up your best IT people with email issues if email is not your core business. Leave it to the email experts!